Fundamental Techniques in Handling People
- Don't criticize, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.
Six ways to make people like you
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name is to that person the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person's interests.
- Make the other person feel important - and do it sincerely.
Win people to your way of thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person's opinions. Never say, "You're wrong."
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying "yes, yes" immediately.
- Let the other person do a great deal of the talking.
- Let the other person feel that the idea is his or hers.
- Try honestly to see things from the other person's point of view.
- Be sympathetic with the other person's ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
- Begin with praise and honest appreciation.
- Call attention to people's mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.
Fundamentals of Effective Speaking
1. Acquiring the Basic Skills
- Take heart from the experience of others
- Keep your goal before you
- Predetermine your mind to success
- Seize every opportunity to practice
2. Developing Confidence
- Get the facts about fear of speaking in public
- Prepare in the proper way
- Predetermine your mind to success
- Act confident
3. Speaking Effectively the Quick and Easy Way
- Speaking about something you have earned the right to talk about through experience or study
- Be sure you are excited about your subject
- Be eager to share your talk with your listeners
Speech, Speaker, and Audience
4. Earning the Right to Talk
- Limit your subject
- Develop reserve power
- Fill your talk with illustrations and examples
- Use concrete, familiar words that create pictures
5. Vitalizing the Talk
- Choose subjects you are earnest about
- Relive the Feelings you have about your topic
- Act in earnest
6. Sharing the Talk with the Audience
- Talk in terms of your listeners' interests
- Give honest, sincere appreciation
- Identify yourself with the audience
- Make your audience a partner in your talk
- Play yourself down
The Purpose of Prepared and Impromptu Talks
7. Making the Short Talk to Get Action
- Give your example, an incident from your life
- State your point, what you want the audience to do
- Give the reason or benefit the audience may expect
8. Making the Talk to Inform
- Restrict your subject to fit the time at your disposal
- Arrange your ideas in sequence
- Enumerate your points as you make them
- Compare the strange with the familiar
- Use visual aids
9. Making the Talk to Convince
- Win confidence by deserving it
- Get a Yes-response
- Speakin with contagious enthusiasm
- Show respect and affection for your audience
- Begin in a friendly way
10. Making Impromptu Talks
- Practice impromptu speaking
- Be mentally ready to speak impromptu
- Get into an example immediately
- Speak with animation and force
- Use the principle of the Here and the Now
- Don't talk impromptu--Give an impromptu talk
The Art of Communicating
11. Delivering the Talk
- Crash through your shell of self-consciousness
- Don't try to imitate others--Be yourself
- Converse with your audience
- Put your heart into your speaking
- Practice making your voice strong and flexible
The Challenge of Effective Speaking
12. Introducing Speakers, Presenting and Accepting Awards
- Thoroughly prepare what you are going to say
- Follow the T-I-S Formula
- Be enthusiastic
- Thoroughly prepare the talk of presentation
- Express your sincere feelings in the talk of acceptance
13. Organizing the Longer Talk
- Get attention immediately
- Avoid getting unfavorable attention
- Support your main ideas
- Appeal for action
14. Applying What You Have Learned
- Use specific detail in everyday conversation
- Use effective speaking techniques in your job
- Seek Opportunities to speak in public
- You must persist
- Keep the certainty of reward before you
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